Accounts

Log-in

• How can I access the EBIT Portal?
• How to log in to Outlier?
• I don’t know my partner code and account ID.
• The username or password doesn’t exist; please try again.
• I want to change my Outlier account password.
• I accidentally created an Outlier account using my personal email.

Account activation

• What are the basic requirements to complete the verification process?
• Why is Personal Verification Required?
• How do I resolve Persona/ID verification issues?
• I didn’t receive the phone verification code when activating an account.
• Exceeded the maximum attempts for verification
• Failed to upload the resume file.

How to setup accounts

• What is my primary mail?
• How to set or change a secondary email?
• How do I register for the outlier forum (Discourse)?

Working location

• Supported countries for access
• Can I work in a different country after onboarding?
• How can I submit a travel request?

Errors related to account

• Sorry, we do not support your country for tasking at this time. We will notify you once we support your location.
• Account suspended: Temporarily Suspended
• Existing account detected