Why am I seeing an empty queue (EQ)?

There are several reasons you may be experiencing an empty queue :

• Failed ID Verification

If you submitted your ID verification but it didn’t pass, you will experience EQ.

• Failed Benchmark Exam 

If you failed a benchmark exam (e.g. numeric _sled, Dolphin Genesis Audio-to-Text (ATT) Pre-Exam Course, Dolphin Onboarding Course), you may experience EQ as we find/place you in a new project. Note that new projects are not guaranteed.

• Limited Production

If you are new to a project you may experience EQ after completing a certain number of hours or tasks. This is normal, once your tasks get audited and your quality is deemed good, you will become eligible for Unlimited Production.

• Project is EQ

Projects may experience EQ as we wait for customers to upload additional work. Your project discourse channel will be the best place for you to understand whether or not the project is EQ.

• Fraud Hold

If you are flagged for fraud you will be pulled from a project and experience EQ

To avoid this: 1) never share your account information with other contributors 2) Do not use AI to complete your tasks 3) Do not attempt to make new Outlier Accounts 4) Do not “run the timer” on tasks to inflate hours

• Low Quality 

If you are flagged for low-quality you will be pulled from a project and experience EQ. To

avoid this, regularly check your task audits in the “Feedback” tab on your Outlier Dashboard

 

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