The username or password doesn’t exist; please try again.

If an error message saying ID/PW does not exist appears. Here’s what you need to do:

• Access the Outlier page using Chrome on your desktop.
• When copying/pasting the ID/PW in the onboarding email, please make sure there are no spaces before or after the ID/PW. If possible, please log in by typing it in directly instead of copying/pasting.            
• If the error persists, try to delete your Internet cache history then try again.
• If you still get an error even after trying all of the above methods, please contact EBIT with a screenshot.

Note! If you are directed to an account creation page instead of the Outlier login page. Please delete your Chrome Internet cache history, access Outlier, and try logging in again.

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